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Most Frequently Asked Questions
- How do I change my delivery service to Standard Delivery, Nominated Day Delivery or store collection?
- How can I get a £5 M&S voucher from Oxfam?
- How will my transaction show on my bank statement?
- I can't find something I've seen in a magazine, newspaper or on TV
- Can I return faulty or damaged goods internationally for a refund?
- I’ve not received all of my items in my order?
- Why won’t my promotion code work?
- How do I enter a BFPO delivery address?
- What is the general returns policy for international orders?
- What is the difference between a gift card and a gift voucher?
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