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Ask a question: in category: All Categories Your Orders & Personal Details Finding Products Ordering Delivery & Collection Payments & Offers Returns & Refunds Products & Services Newsletters, Product Reviews & Features Company & Website M&S for Business and Bulk Orders

Customer Service: frequently asked questions

• How do I contact you?
• I am unhappy with the quality of my purchase. What do I do?
• Which products are excluded from the refunds policy?
• I have exceeded the 35 day limit for a full refund - what can I do?
• How can I contact you from outside the UK?
• I've sent an email through the website. How soon will I get a response?
• I have written to Retail Customer Services. How soon will I get a response?
• Can I return faulty or damaged goods internationally for a refund?
• What is the credit receipt and credit voucher policy?
• Can I get a replacement sent internationally for faulty or damaged goods?

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