Customer Service: frequently asked questions
- How do I contact you?
- Which products are excluded from the refunds policy?
- I have exceeded the 35 day limit for a full refund - what can I do?
- I have written to Retail Customer Services. How soon will I get a response?
- What is the credit receipt and credit voucher policy?
- How can I get a £5 M&S voucher from Oxfam?
- Can I return faulty or damaged goods internationally for a refund?
- How can I contact you from outside the UK?
- Can I get a replacement sent internationally for faulty or damaged goods?
- Where can I view furniture items on display?
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc