How long are orders kept in store for collection?
If the order is for clothing, homeware or beauty, we will keep it in store for seven days from the arranged collection date. If the order is not collected, we will return it and refund you. Food to order is only held for the collection date. If it is not collected by the end of the day, we will return the order and refund you 50% of the order value. 50% of the total order value will be retained as a charge against the costs we incurred in processing and supplying your order.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc