What happens if I don't pick up my order?
If you can't collect your order for any reason, please phone the store and let them know.
After 7 days, unclaimed orders of clothing, beauty and homeware will be returned to stock and we''ll refund your payment.
If you don't collect your Food to Order items, we'll refund you 50% of the total order value and keep the other 50%. This is a charge against the costs incurred in processing and supplying your order.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc