When will I receive my pre-ordered items?
Pre-ordered items will be despatched shortly after the estimated date shown on the product detail page, using our standard delivery service. So, once they have been despatched, they'll arrive in 3 -5 working days for most postcodes (Highlands, Islands, BFPO and Northern Ireland addresses may take up to 7 working days). We'll email you when your order is despatched. A nominated day service may be offered for selected items such as Christmas hampers. We will take payment for your pre-order items only when your order is despatched.
If you have other items in your delivery that aren't pre-order and you want them sooner, you may want to have them delivered separately.
In very rare circumstances we may not be able to fulfil your order. It may be that we have stock delivery issues at our warehouse that are beyond our control. Should any problems with the availability of your order occur, we will let you know as soon as possible and keep you up to date.
Our usual cancellation and returns policies apply to all pre-order items.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc