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Returns & Refunds: frequently asked questions
- What is the returns, exchange and refunds policy?
- How can I return items?
- Which products are excluded from the refunds policy?
- How long do I have to return an item?
- I have lost my parcel summary document, can I still return an item?
- I have exceeded the 35 day limit for a full refund - what can I do?
- Can I return an item bought in store without a receipt or labels on the product?
- Which stores can I return items to?
- What information do I need to return an item?
- How can I get a £5 M&S voucher from Oxfam?
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