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Ask a question: in category: All Categories Your Orders & Personal Details Finding Products Ordering Delivery & Collection Payments & Offers Returns & Refunds Products & Services Newsletters, Product Reviews & Features Company & Website M&S for Business and Bulk Orders

Returns & Refunds: frequently asked questions

• What is the returns, exchange and refunds policy?
• How can I return items?
• I am unhappy with the quality of my purchase. What do I do?
• Which products are excluded from the refunds policy?
• Underwear and Lingerie
• I have lost my parcel summary document, can I still return an item?
• I have exceeded the 35 day limit for a full refund - what can I do?
• How long do I have to return an item?
• Returning Technology
• What information do I need to return an item?

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