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Returns & Refunds: frequently asked questions
- How do I return items internationally?
- How do I get a gift receipt when I place an order?
- How can I return items by post?
- What information do I need to return an item?
- How can I get a £5 M&S voucher from Oxfam?
- What is the credit receipt and credit voucher policy?
- Can I return faulty or damaged goods internationally for a refund?
- What is the general returns policy for international orders?
- There is a problem with the quality of my purchase. What do I do?
- Why have I been given a cheque refund instead of a cash refund or refund back to my card?
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