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Returns & Refunds: frequently asked questions
- Returning Technology
- What is a "goodwill" refund policy?
- What will happen if I cancel my order before delivery and I've paid using a gift card?
- When will I get my refund for items returned by post?
- Why haven’t I had my postage refunded when returning an Outlet Online order?
- What do I do if I am unhappy with the Experience Day?
- Can I return my store order direct through the post?
- I have returned my item in accordance with the Distance Selling Regulations, when will I get a refund for my delivery charge?
- What do I do if I want to exchange the product for another Experience?
- Does M&S have a buy-back policy?
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