Which products are excluded from the refunds policy?
The following items are excluded from our returns policy: gift cards, beauty, food, food gifts, food to order, earrings, flowers and plants, wine, hampers, duvets, pillows, bra accessories, technology, large domestic appliances, made to measure shirts, made to measure curtains and furniture. These products can only be returned in accordance with your legal rights.
Please note, bedding such as duvets and pillows can only be returned if they are unopened.
Wedding dresses, bridesmaids' dresses and adults' fancy dress costumes can only be returned by post. Please return dresses with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.
Any technology products purchased with a tamper proof seal cannot be returned once the tamper proof seal is broken. Once the tamper proof seal packaging has been opened, these products can only be returned in accordance with your legal rights. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, neglect, misuse, wear and tear or failure to follow the instructions. Please keep your parcel summary document for the duration of the guarantee period, as proof of date of purchase.
Please click here for details on how to return items outside of these exclusions.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc