Returning Furniture (except delivery only furniture)
Once you have taken delivery of your furniture, we are only able to offer a refund in accordance with your legal rights. For example, if the goods are damaged, not fit for purpose or not as described. If there is a problem with your furniture, please inform the delivery crew on the day of delivery before signing for your furniture, and call our Furniture Customer Services team on 0845 762 4624.
After delivery, if you decide you no longer want your furniture, you have up to 7 days to return it. Our delivery team can collect any unwanted items. There is a £50 charge for this service.
Please note payment is taken at the point of order and we cannot temporarily refund orders which have been delayed due to stock issues.
All sundry items are made to order so they cannot be returned unless in accordance with your legal rights.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc