How long will it take to get a refund?
If you return items to store, your refund will be processed straight away.
You can also return your items by post. The refund will be credited to the card account used for the original purchase. If you've given us an email address, we'll send you an email confirmation. Please allow at least 2 weeks for us to process your refund once we’ve received your items.
Using your 13-digit Royal Mail reference code, you can track your returned parcel via this link: http://track2.royalmail.com. Once your parcel has arrived at our returns centre, it will take 24 hours for us to process your refund. The refund will then show in your bank account 2 -5 days following this.
If your order was paid for using a Gift Card, all refunds will be credited to the original Gift Card. This does not affect your legal rights. It's important to keep your gift card, even when you have spent all the money on it. If you haven't kept the card, please call us on 0845 604 5 604 in the UK and Channel Islands, or 1890 719380 in Eire.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc