How can I return items by post?
You can only return an item by post if you ordered it (online, by phone or in store). Anything bought in store should be returned to a store.
To return items by post, please use the prepaid returns label provided in your parcel. Please get a receipt from the post office as proof of postage. This receipt will contain your 13-digit Royal Mail reference code; you can use this to track your parcel via this link: http://track2.royalmail.com. When you use our prepaid label, postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Once your parcel has arrived at our returns centre, it will take 24 hours for us to process your refund. The refund will then show in your bank account 2 -5 days following this.
For large items that cannot be sent in the pre-paid package, please arrange for collection by us promptly at your cost (£100).
Returning items using Collect+
You can now return an item using Collect+ which is available in over 5,000 supermarkets, newsagents and corner shops in the UK.
To find your nearest Collect+ location, visit http://www.collectplus.co.uk/returns/new/mands. Or text COLLECT and your postcode to 84555. (Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be found at www.collectplus.co.uk/smsterms.)
To return your item using this service, choose one of the following methods:
• Write your delivery reference number on the Collect+ returns label included in your parcel.
• Contact our customer services and we will email you a Collect+ label.
• Visit www.collectplus.co.uk and print a label.
Please package your parcel up securely then stick your Collect+ label to your parcel so it covers the barcode of the original label. Also don’t forget to insert the returns slip and reasons for return in the parcel. Then take your parcel to your nearest Collect+ location. Make sure you get a returns receipt and code so you can track your parcel online.
Please note that Collect + will only be able to receive parcels that are no more than 50 x 30 x 30cm and weighs less than 10kg.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc