When will I get my refund for an item sent by international delivery?
Refunds for goods returned under our "goodwill" policy are made to the credit, debit, or Charge Card account used for the original order. Please allow 2 weeks from the time we receive the returned goods.
If you're returning goods due to a fault or damage on the part of Marks & Spencer, you can exercise your legal rights. In the case of a claimed refund in exercise of your legal rights we will refund the purchaser with the price paid for the goods. If the faulty item constituted the entire order or all items delivered were faulty or damaged, the original delivery charge will be repaid. Please allow 2 weeks from our receipt of the returned goods for the adjustment to the account.
We will refund the recipient with the cost of returning the item via their local postal service up to a maximum cost of GB £10.00 per kg. (a receipt must be obtained). If the recipient has paid import duty, it will be repaid on a pro rata basis. The recipient should contact us to arrange their refund. The refund of import duty and returns postage may take up to 7 weeks from our receipt of the returned goods. This returns policy does not affect your legal and statutory consumer rights.
For further information see terms and conditions on marksandspencer.com. © 2013 Marks and Spencer plc