Most Frequently Asked Questions
- Where is my order?
- Can I get free home delivery?
- What countries do you deliver to internationally?
- Free delivery on orders over £30 to Australia, New Zealand, USA and Canada
- Can I redeem my Reward Vouchers online?
- How do I reset my password?
- How to add a gift message
- Why have products in my basket disappeared?
- What are the exclusions for furniture delivery?
- What is the maximum number of items I can put in my basket?
- What are the website's terms and conditions?
- Which stores can I place or collect an order in?
- What is the returns, exchange and refunds policy?
- How do I find out the opening times, addresses and facilities for M&S stores in the UK?
- What can and can’t I collect in store?
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