Most Frequently Asked Questions
- Where is my order?
- Free delivery above £30 to Australia, New Zealand, USA and Canada
- How do I reset my password?
- Can I redeem my Reward Vouchers online?
- How to add a gift message
- Why have products in my basket disappeared?
- How do I register my staff discount card?
- What is the maximum number of items I can put in my basket?
- Can I change or amend the delivery method of my order? (E.g. change from home delivery to store delivery or amend the delivery date of named day delivery)
- Can I cancel my order?
- Can I change my delivery address?
- Can I amend my order? (E.g. change the quantity, size or colour)
- Can I change my billing address?
- Can I change my payment details?
- Which stores can I place or collect an order in?
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