Most Frequently Asked Questions
- How do I use my staff discount online?
- Which products are excluded from the refunds policy?
- How can I check my gift card balance?
- How can I place an order for international delivery?
- What is the difference between a gift card and a gift voucher?
- Extended Christmas returns policy
- Can I cancel my order?
- Who do I contact if I have a complaint?
- Can I get next day delivery?
- Can I update my account details, including name, email and phone number?
- What is standard UK delivery?
- How much does delivery cost and how long does it take?
- How much is international delivery and how long does it take?
- Can I redeem my Reward Vouchers online?
- I have lost my parcel summary document, can I still return an item?
For further information see terms and conditions on marksandspencer.com. © 2015 Marks and Spencer plc