Most Frequently Asked Questions
- What is standard UK delivery?
- How do I use my staff discount online?
- Can I check which stores have the item I'm looking for?
- What can I buy with my gift card?
- Can I change my delivery address?
- What is the difference between a gift card and a gift voucher?
- How long do I have to return an item?
- How do I select an international address? How do I make it my default?
- There is a problem with the quality of my purchase. What do I do?
- Which products are excluded from the refunds policy?
- New Loyalty Club Terms & Conditions
- I have lost my parcel summary document, can I still return an item?
- How much is international delivery and how long does it take?
- How do I use e-gift cards?
- How do I search for a product?
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