Most Frequently Asked Questions
- How do I use my gift card/e-gift card online?
- How do I search for a product?
- I have exceeded the 35 day limit for a full refund - what can I do?
- Can I cancel my order?
- Can I get my food order delivered to my home?
- Can I return underwear or lingerie purchased online or in store
- How do I find my nearest M&S Outlet store?
- How do I use my staff discount online?
- How long do I have to return an item?
- I have lost my receipt, can I still get a refund?
- How do I return my items via post?
- How many Sparks offers will I get and how often can I use them?
- I don't have a marksandspencer.com account to register my Sparks card, what do I do?
- What is the difference between a gift card, an e-gift card and a gift voucher?
- How do I use my Sparks bonus offers?
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