Most Frequently Asked Questions
- How much is international delivery and how long does it take?
- Why does M&S charge for carrier bags?
- There is a problem with the quality of my purchase. What do I do?
- How long do I have to pick up my order in store?
- I have exceeded the 35 day limit for a full refund - what can I do?
- How do I use e-gift cards?
- How long do I have to return an item?
- Can I get someone else to collect my order in store for me?
- How do I return items internationally?
- How do I use my gift card online?
- Returning Furniture (except delivery only furniture)
- Can I return underwear or lingerie purchased online or in store
- What can I buy with my gift card?
- How do I register for My Account?
- How can I get a £5 M&S voucher from Oxfam?
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