Most Frequently Asked Questions
- How do I use a promotion code?
- What happens if I'm out when you deliver?
- How can I find the product code to order a product?
- Can I choose a delivery day?
- How can I stop Marks & Spencer emails going into my spam or junk folder?
- How do I place an order?
- Do I get a refund if I don't collect my order?
- How do I use my gift card online?
- I have written to Retail Customer Services. How soon will I get a response?
- Can I update my account details, including name, email and phone number?
- What are your opening hours for international stores?
- How do I know if I've successfully completed my order online?
- What size am I?
- There are other sizes online, when will mine be available?
- Which stores can I return items to?
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