Most Frequently Asked Questions
- How long will it take to get a refund?
- Do I get a refund if I don't collect my order?
- How can I get a £5 M&S voucher from Oxfam?
- What are the gift card terms and conditions?
- Can I use M&S credit card loyalty vouchers online?
- Is there an expiry date for my gift card?
- Can I get someone else to collect my order in store for me?
- How can I find the product code, UPC or stroke number to order a product?
- How do I return items internationally?
- How do I get my order delivered to store?
- How do I know what size to buy my child?
- How can I stop Marks & Spencer emails going into my spam or junk folder?
- There are other sizes online, when will mine be available?
- I have written to Retail Customer Services. How soon will I get a response?
- I have exceeded the 35 day limit for a full refund - what can I do?
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