Most Frequently Asked Questions
- What is the credit receipt policy?
- Returning Beauty, Bra Accessories, Earrings, Flowers, Plants, Food, Gift Cards, Hampers, Wine, made to order items including Shirts, Cushions & Curtains
- How do I close my account?
- There is a problem with the quality of my purchase. What do I do?
- How do I pay for my order online?
- How do I find out about Shwopping?
- I am having problems viewing the M&S website
- I have the latest browser for my Operating System, why does the site still not work for me?
- How do I reset my password?
- How can I stop Marks & Spencer emails going into my spam or junk folder?
- Can I use M&S credit card loyalty vouchers online?
- Where can I view furniture items on display?
- How do I check if a promotion has been applied to my order?
- Can I change my delivery address?
- How long will it take to get a refund?
For further information see terms and conditions on marksandspencer.com. © 2015 Marks and Spencer plc