Most Frequently Asked Questions
- What will happen to my sparks balance when I reach my anniversary?
- How do I register for My Account?
- Can I redeem my Reward Vouchers online?
- What are my cancellation rights under the Consumer Rights Directive (previously the Distance Selling Regulations)?
- Where can I collect my Food to Order?
- Can I get someone else to collect my order in store for me?
- Can I change or amend the delivery method of my order?
- Can I return a sale item bought in store?
- Can I change my delivery address?
- Who gets refunded if I return a gift?
- How long will it take to get a refund for an order placed online?
- Which M&S food is suitable for vegetarians or vegans?
- If I buy something as a Christmas present, what is your refund policy?
- How do I return items internationally?
- How long do I have to pick up my order in store?
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