Most Frequently Asked Questions
- How long will it take to get a refund?
- How can I get a £5 M&S voucher from Oxfam?
- How can I find the product code, UPC or stroke number to order a product?
- How do I use e-gift cards?
- Can I get someone else to collect my order in store for me?
- There is a problem with the quality of my purchase. What do I do?
- What are the gift card terms and conditions?
- Is there an expiry date for my gift card?
- Can I have items in my order delivered to different addresses?
- What happens if I'm out when you deliver?
- I have written to Retail Customer Services. How soon will I get a response?
- Which stores can I return items to?
- How can I stop Marks & Spencer emails going into my spam or junk folder?
- There are other sizes online, when will mine be available?
- How do I know if I've successfully completed my order online?
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