Most Frequently Asked Questions
- How do I enter a UK delivery address?
- Where are my saved items?
- What is nominated day delivery?
- Can I use more than one promotion code on an order?
- I have exceeded the 35 day limit for a full refund - what can I do?
- How do I reset my password?
- I have written to Retail Customer Services. How soon will I get a response?
- How can I ask for a donation to charity?
- What are the international delivery times?
- How can I change my account details?
- How to add a gift message
- How do I register for My Account?
- Can I amend my order? (E.g. change the quantity, size or colour)
- Why have products in my basket disappeared?
- Why is it out of stock when I saw it in store the other day?
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