Most Frequently Asked Questions
- Returning Beauty, Bra Accessories, Earrings, Flowers, Plants, Food, Gift Cards, Hampers, Wine, made to order items including Shirts, Cushions & Curtains
- How long will it take to get a refund for an order placed online?
- I haven't received my sparks from a recent transaction, what do I do?
- Can I update my account details, including name, email and phone number?
- What information do I need to return an item?
- Where can I collect my Food to Order?
- Can I change my delivery address?
- Returning Furniture (except delivery only furniture)
- Can I check my Sparks offers in store if I do not have the app available?
- How do I select an international address? How do I make it my default?
- Can I use M&S credit card loyalty vouchers online?
- Can I have more than one Sparks card on my account?
- What are the Sparks levels of benefit and how do I reach them?
- What size am I?
- Where are my saved items?
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