Most Frequently Asked Questions
- I have written to Retail Customer Services. How soon will I get a response?
- How do I know what size to buy my child?
- There are other sizes online, when will mine be available?
- Who gets refunded if I return a gift?
- How do I know if I've successfully completed my order online?
- Can I get the cash back from my gift card?
- I have exceeded the 35 day limit for a full refund - what can I do?
- Where are my saved items?
- What happens if I'm out when you deliver?
- What payment methods are accepted?
- How do I get a gift receipt when I place an order?
- Can I update my account details, including name, email and phone number?
- What is nominated day delivery?
- I have the latest browser for my Operating System, why does the site still not work for me?
- I am entering a product code online, why is nothing showing up?
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