Most Frequently Asked Questions
- Which stores can I return items to?
- Where are my saved items?
- Can I amend my order? (E.g. change the quantity, size or colour)
- What is nominated day delivery?
- What happens if I'm out when you deliver?
- I have written to Retail Customer Services. How soon will I get a response?
- How can I find the latest deals and offers?
- How do I stack or tier my wedding cake?
- I have exceeded the 35 day limit for a full refund - what can I do?
- How can I change my account details?
- How do I register for My Account?
- Can I return a sale item bought in store?
- What is the credit receipt policy?
- I am entering a product code online, why is nothing showing up?
- Tell me about Oakham™ Chicken
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