Most Frequently Asked Questions
- How can I stop Marks & Spencer emails going into my spam or junk folder?
- Why do I have to enter a password for my bank when I checkout?
- Do I get a refund if I don't collect my order?
- How can I change my payment method?
- Ratings and reviews – will I be able to use my old username?
- How can I get a £5 M&S voucher from Oxfam?
- Is the international delivery charge per item or per order?
- I have written to Retail Customer Services. How soon will I get a response?
- Do international deliveries need to be signed for?
- New Loyalty Club Terms & Conditions
For further information see terms and conditions on marksandspencer.com. © 2014 Marks and Spencer plc