Most Frequently Asked Questions
- Can I return a final clearance item in store?
- What is nominated day delivery?
- Where do I find my gift card/e-gift card PIN?
- How do I access Sparks if I don't have an email address and/or access to the internet?
- What happens if I'm out when you deliver?
- How can I ask for a donation to charity?
- Is Sparks replacing the M&S Premium Club/loyalty scheme?
- How do I stack or tier my wedding cake?
- M&S Bank
- I have written to Retail Customer Services. How soon will I get a response?
- Can I amend my order? (E.g. change the quantity, size or colour)
- What are "Phishing" (spoof) emails and what should I do if I receive one?
- I've sent an email through the website. How soon will I get a response?
- How do I use my e-gift card?
- Where can I view furniture items on display?
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