Most Frequently Asked Questions
- How do I place an order?
- Can I use the app in store if I forget my Sparks card?
- Do you deliver to my postcode?
- How do I unsubscribe from Sparks emails?
- What is nominated day delivery?
- Which couriers do you use and how can I track my delivery?
- What is the credit receipt policy?
- There is a problem with the quality of my purchase. What do I do?
- M&S Bank
- Can I amend my order? (E.g. change the quantity, size or colour)
- What happens if I'm out when you deliver?
- What are the Sparks levels of benefit and how do I reach them?
- How can I ask for a donation to charity?
- I am having problems viewing the M&S website
- How do I access Sparks offers if I am a non-digital customer?
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