Most Frequently Asked Questions
- What are the gift card/e-gift card terms and conditions?
- How do I place an order?
- What are the Sparks levels of benefit and how do I reach them?
- What are "Phishing" (spoof) emails and what should I do if I receive one?
- What time do you deliver?
- What happens if I'm out when you deliver?
- Can I amend my order? (E.g. change the quantity, size or colour)
- How can I return my items via InPost 24/7 lockers?
- What is nominated day delivery?
- Is Sparks replacing the M&S Premium Club/loyalty scheme?
- I haven't received my sparks from a recent transaction, what do I do?
- How do I access Sparks offers if I am a non-digital customer?
- I have written to Retail Customer Services. How soon will I get a response?
- I've sent an email through the website. How soon will I get a response?
- Where can I view furniture items on display?
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