Most Frequently Asked Questions
- Where do I find my gift card/e-gift card PIN?
- Do Sparks have a cash value?
- I have written to Retail Customer Services. How soon will I get a response?
- Why is my refund different to the amount or way I paid?
- Can I choose a delivery day?
- I am having problems viewing the M&S website
- I've sent an email through the website. How soon will I get a response?
- How do I check if a promotion has been applied to my order?
- How do I pay for my order over the phone?
- How do I unsubscribe from Sparks emails?
- Which couriers do you use and how can I track my delivery?
- How do I place an order?
- What are the gift card/e-gift card terms and conditions?
- Can I return a final clearance item bought in store?
- Can I amend my order? (E.g. change the quantity, size or colour)
For further information see terms and conditions on marksandspencer.com. © 2016 Marks and Spencer plc