Most Frequently Asked Questions
- I haven't received my sparks from a recent transaction, what do I do?
- If I buy something as a Christmas present, what is your refund policy?
- I recently returned something, will I lose the sparks I received?
- How do I select an international address? How do I make it my default?
- Why is my refund different to the amount or way I paid?
- Do you deliver to the Republic of Ireland?
- Will I be charged for collecting my order in store?
- Can I retrospectively add sparks at all till-points in store?
- What will happen if I return an item purchased with my gift card?
- How do I use a promotion code?
- Can I choose a delivery day?
- Care Instructions for Flowers and Plants
- Can I check my Sparks offers in store if I do not have the app available?
- Ordering Clothing, Beauty and Homeware
- What happens if my gift card is lost, stolen or damaged?
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