Most Frequently Asked Questions
- Can I use the app in store if I forget my Sparks card?
- I have the latest browser for my Operating System, why does the site still not work for me?
- Why is my refund different to the amount or way I paid?
- How do I access Sparks offers if I am a non-digital customer?
- I haven't received my sparks from a recent transaction, what do I do?
- How do I find out about Shwopping?
- Which stores offer free suit alterations?
- Where do I find my gift card/e-gift card PIN?
- I've sent an email through the website. How soon will I get a response?
- How do I check if a promotion has been applied to my order?
- I am having problems viewing the M&S website
- What are the gift card/e-gift card terms and conditions?
- How do I pay for my order over the phone?
- Do you deliver 7 days a week?
- How do I find my nearest M&S Outlet store?
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