Most Frequently Asked Questions
- Why haven't I received all my items?
- How do I access Sparks offers if I am a non-digital customer?
- Where do I find my gift card/e-gift card PIN?
- M&S Bank
- How can I ask for a donation to charity?
- Why is my refund different to the amount or way I paid?
- I have the latest browser for my Operating System, why does the site still not work for me?
- Can I return a sale item bought in store?
- Where can I view furniture items on display?
- Ordering Clothing, Beauty and Homeware
- How do I pay for my order online?
- Will I be charged for collecting my order in store?
- How do I pay for my order over the phone?
- Alexa Chung participating stores
- How can I return my items via InPost 24/7 lockers?
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