Most Frequently Asked Questions
- I recently returned something, will I lose the sparks I received?
- Where can I view furniture items on display?
- I've sent an email through the website. How soon will I get a response?
- How do I select an international address? How do I make it my default?
- What happens if my gift card is lost, stolen or damaged?
- I have written to Retail Customer Services. How soon will I get a response?
- What are your opening hours for international stores?
- M&S Bank
- Why haven't I received all my items?
- How do I access Sparks offers if I am a non-digital customer?
- Will I be charged for collecting my order in store?
- Can I check my Sparks offers in store if I do not have the app available?
- How do I unsubscribe from Sparks emails?
- How do I stack or tier my wedding cake?
- How do I use a promotion code?
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