Most Frequently Asked Questions
- Will your delivery team carry my new furniture up the stairs to my flat?
- What is pre-ordering?
- How do I place an order for e-gift cards?
- How can I add a credit or debit card?
- What happens after my furniture is delivered?
- What are my cancellation rights under the Consumer Rights Directive (previously the Distance Selling Regulations)?
- What is the general returns policy for international orders?
- Can I pay using a UK M&S gift card in international stores?
- I am receiving an error message, what should I do?
- Can I use PayPal?
- Why should I upgrade my browser?
- Can I add my bonus points code to my order?
- Can I get a replacement sent internationally for faulty or damaged goods?
- Do you deliver to China?
- An item is in my bag, is it reserved?
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