Most Frequently Asked Questions
- How do I return an International order?
- How do I place an order for e-gift cards?
- What happens after my furniture is delivered?
- When do you take payment?
- Can I choose a delivery day?
- What are the guarantees for TVs and technology?
- Who gets refunded if I return a gift?
- What is pre-ordering?
- I can't find something I've seen in a magazine, newspaper or on TV
- What if the piece of furniture I ordered doesn’t fit?
- Where can I find M&S's Petite and Plus ranges?
- Will your delivery team carry my new furniture up the stairs to my flat?
- Can I use a gift card for an order placed on my mobile?
- What happens if I forget my password?
- I cannot login to my M&S Bank Account, who do I call?
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