Most Frequently Asked Questions
- I can't find something I've seen in a magazine, newspaper or on TV
- Where can I find careers at M&S?
- Will your delivery team unpack and assemble my new furniture for me?
- Why can't I find domestic appliances or technology online?
- How do I order armcaps and fabric by the metre?
- Can I specify a delivery time?
- Why does M&S charge for carrier bags?
- Can I pay using a UK M&S gift card in international stores?
- Can I stack a traditional wedding cake without pillars?
- How soon after ordering are e-gift cards received?
- How do I get a gift receipt when I place an order?
- What if the piece of furniture I ordered doesn’t fit?
- What information do I need to return an item?
- When will I be able to order an item of furniture which is currently out of stock?
- How can I change the collection store for my order?
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