Does M&S have a buy-back policy?
No. When items are returned to us, we have a process to check the items for faults and re-price them where necessary. More importantly, we have to adjust our stock levels so they remain accurate. One of the main problems with customers buying back the same item immediately is that it makes it hard to track stock levels. This process takes us approx. 24 hours; this is why we’re unable to offer an immediate “buy-back” service on a returned item.
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