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Who do I contact if I have a complaint?

If you have a complaint about a store or the customer service you received in-store, you are best to raise the complaint during your visit by speaking to a manager who can deal with it appropriately. You can ask any member of store staff who will be happy to call the relevant manager. 

If your complaint is about a product, our website or anything else, please use our customer service phone number, available on our contact us page

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr.  If you decide to use this service, please use the following M&S email address when completing the form retailcustomer.services@marks-and-spencer.com.

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