Who do I contact if I have a complaint?
If you have a complaint about a store or the customer service you received in-store, you are best to raise the complaint during your visit by speaking to a manager who can deal with it appropriately. You can ask any member of store staff who will be happy to call the relevant manager.
If your complaint is about a product, our website or anything else, please use our customer service phone number, available on our contact us page.
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following M&S email address when completing the form firstname.lastname@example.org.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc