Customer Service: frequently asked questions
- Who do I contact if I have a complaint?
- How do I contact you?
- I have written to Retail Customer Services. How soon will I get a response?
- I've sent an email through the website. How soon will I get a response?
- How can I contact you from outside the UK?
- How can I say thank you?
- What is the 'Challenge 25' scheme and why does M&S follow it?
- What forms of proof of age does M&S accept?
- What forms of proof of age does M&S accept in the Republic of Ireland?
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