Customer Service: frequently asked questions
- How do I contact you?
- Which products are excluded from the refunds policy?
- I have exceeded the 35 day limit for a full refund - what can I do?
- Where can I view furniture items on display?
- How can I get a £5 M&S voucher from Oxfam?
- I have written to Retail Customer Services. How soon will I get a response?
- What is the credit receipt policy?
- I've sent an email through the website. How soon will I get a response?
- Can I return faulty or damaged goods internationally for a refund?
- How can I contact you from outside the UK?
- Can I get a replacement sent internationally for faulty or damaged goods?
- Can you take away my old bed when I order a new one?
- How can I say thank you?
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