I have written to Retail Customer Services. How soon will I get a response?
We aim to respond to any letters which are sent to us within a week; however, we advise you it can take up to 28 days. Please ensure you have used the correct mailing address as below:
Retail Customer Services
Marks & Spencer PLC
Chester Business Park
For further information see terms and conditions on marksandspencer.com. © 2014 Marks and Spencer plc