What if I don’t like the furniture item I purchased online or in store when it arrives?
If you bought ready-made furniture online, you have the right to cancel your order within 7 days from the day after you receive your order. All items returned must be in as new condition and there is a collection charge (£50). Please note that made to order furniture, for example where a sofa is upholstered in the fabric of your choice, is excluded from your cancellation rights. Call our furniture customer services team on 08457 624 624 (Monday to Friday 8am to 9pm, Saturday 8am to 5pm, Sunday 9am to 5pm) for more details.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc