Why were the chocolates / champagne / vase / teddy bear I ordered not included with my flowers?

Our priority is to make sure your flowers always arrive safely in the best possible condition. Sometimes putting your added extra item in the same box might run the risk of damaging your flowers. If the added extra is missing from your delivery please contact us and we’ll be happy to help. 

Was this answer useful?


For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc