If you're searching for a specific product, please go to www.marksandspencer.com and use the search bar at the top of the page.

Do I get a refund if I don't collect my order?

We’ll keep your order for 7 days from the day it arrives in store. After that, we’ll return the item(s) to stock and refund you via your payment method. If you’re unable to pick up your order within 7 days, please call your collection store as they may be able to extend the holding period.

Was this answer useful?


For further information see terms and conditions on marksandspencer.com. © 2018 Marks and Spencer plc