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My order has not arrived on time. Why has no one been in touch about the delay?

We're sorry for the delay on your ordered items. To find out what has happened, you should first check the email address that is registered to your M&S.com account. Your order confirmation email will show the estimated delivery date. If this date has passed, we will have sent you an email to let you know of any delays. 

If your order is out for delivery, we will have sent you an email confirming that your order has been dispatched. 

If your order has been dispatched and we haven’t let you know about any delays, please sign in to your M&S.com account to track your order.

If you have tried the above and are still having trouble your order for any reason, please contact us and we’ll be happy to help.

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