What happens if I'm out when you deliver?

If you are out when we try to deliver your parcel, we’ll either try to find a neighbour to leave your package with, or we’ll leave a delivery card explaining what to do next as most deliveries will need to be signed for. 

Gift vouchers and orders over the value of £260 must be signed for - if you're not in, we’ll leave a card at your address explaining what to do next.

Chilled hampers
Someone will need to be in to receive this when we deliver. We’ll only try to deliver these once because they contain perishable food. Please make sure you choose your delivery date carefully so someone will be available to sign for it.

International delivery
Some international deliveries need to be signed for on receipt. If there’s no one available to sign for it, we’ll leave a card explaining what to do next. To find out more on signatures for international delivery, click here.

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