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Do I get a refund if I don't collect my order?

We keep clothing, beauty and homeware orders for 7 days, after that we’ll return the items to stock and give you a refund. If you can't pick up within 7 days, we can sometimes extend the holding period, please call your collection store.

If you do not collect your order, you will receive a refund via the method you paid. To find out more about how long you have to collect your order, please click here


As food orders are perishable, we only keep them until the end of your collection day. If you don’t collect your order, we are unable to refund your order.


If an order is not collected, we reserve the right to retain your payment to cover costs incurred by Marks & Spencer.

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