If you're searching for a specific product, please go to www.marksandspencer.com and use the search bar at the top of the page.

Do I get a refund if I don't collect my order?

We keep clothing, beauty and homeware orders for 7 days, after that we’ll return the items to stock and give you a refund. If you can't pick up within 7 days, we can sometimes extend the holding period, please call your collection store.

If you do not collect your order, you will receive a refund via the method you paid. To find out more about how long you have to collect your order, please click here


As food orders are perishable, we don’t keep them until the next day, and we’ll only be able to refund you 30% of the order if you don’t collect it.

Was this answer useful?


For further information see terms and conditions on marksandspencer.com. © 2018 Marks and Spencer plc