Do I get a refund if I don't collect my order?

You will receive an email when your order is ready for collection if you have registered an email address in your account. We keep clothing, beauty and homeware orders for 7 days. After that we’ll return the items to stock and give you a refund. If you can't pick up within 7 days, we can sometimes extend the holding period, please call your collection store.

If you receive an email saying that your order is ready for collection before the date you selected, you can collect it straight away. 

Food to Order is only held for your collection date. As food orders are perishable, we don’t keep them until the next day, and we’ll only be able to refund you 30% of the order if you don’t collect it.

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