Do I get a refund if I don't collect my order?
If you can't collect your order for any reason, please phone the store and let them know.
If you don’t collect Food to Order on your collection date, you’ll receive a 30% refund. As food orders are perishable, we can't keep them for longer that your collection day.
We keep clothing, beauty and homeware orders for 7 days, after which they will be returned and you will get a full refund.
For further information see terms and conditions on marksandspencer.com. © 2014 Marks and Spencer plc