Do I get a refund if I don't collect my order?
If you can't collect your order for any reason, please phone the store and let them know. If you don’t collect Food to Order on your collection date, you’ll receive a 30% refund. As food orders are perishable, we don’t keep them until the next day.
We’ll keep clothing, beauty and homeware orders for 7 days and then they’ll be returned to stock and we’ll give you a refund.
For further information see terms and conditions on marksandspencer.com. © 2014 Marks and Spencer plc