Do I get a refund if I don't collect my order?

We hold your items in store for seven days. If you cannot collect your order within these seven days for any reason, please phone the store and let them know. If your item is not collected after seven days, you will get a full refund.

If you don’t collect Food to Order on your collection date, you’ll receive a 30% refund. As food orders are perishable, we can't keep them for longer than your collection day.

Was this answer useful?


For further information see terms and conditions on © 2015 Marks and Spencer plc