Our Legal and Ethical Policies: frequently asked questions
- Furniture delivery and returns
- What are the website's terms and conditions?
- What are my cancellation rights under the Consumer Rights Directive (previously the Distance Selling Regulations)?
- What is the credit receipt policy?
- Sparks Terms and Conditions
- What are the gift card/e-gift card terms and conditions?
- What is the general returns policy for international orders?
- New Loyalty Club Terms & Conditions
- What is the M&S website's accessibility policy?
- What are the Terms & Conditions of the Oxfam Clothes Exchange?
- What is your ethical trading policy?
- Will M&S take back my old electrical and electronic items in store for recycling?
- What is the 'Challenge 25' scheme and why does M&S follow it?
- What is your animal welfare policy?
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