Using our Website: frequently asked questions
- How do I use a promotion code?
- Where are my saved items?
- How do I change my delivery to store collection?
- How do I add products to my saved items
- How to add a gift message
- Why have products in my basket disappeared?
- How do I reset my password?
- I live in France, does this mean I can order from the UK site now?
- An item is in my bag, is it reserved?
- What happened to my wish list?
- I'm buying a product as a gift, how can I remove the price from the parcel summary document?
- Checking Out
- Why did M&S.com update its website?
- What is the maximum number of items I can put in my basket?
- Why can’t I see order details in my account?
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