Your Basket and Checkout: frequently asked questions
- How do I add products to my saved items?
- How to add a gift message
- Why have products in my basket disappeared?
- An item is in my bag, is it reserved?
- Having trouble inputting your security code, changing your payment details or adding a promotion code?
- What is the maximum number of items I can put in my basket?
- I've been asked to re-enter my full card details. Why can't I just change the expiry date?
- Why have I been asked to re-enter my card details?
- Why do I have to enter a password for my bank when I checkout?
- Why do I have to re-enter payment details I’ve used before?
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