How do I reset my password?

To reset your password just follow these four simple steps or see below for a video tutorial. 

1. Click 'sign in' at the top right-hand corner
2. A pop up box will appear, click 'forgot password?'
3. Enter your email address
4. An email with a password reset link will be sent to that email address, please follow the instructions within that email
5. Please allow a few minutes for the email to arrive in your inbox
6. If you cannot find the email, please ensure you have checked your spam/junk folders
7. If you have requested more than one password reset email, please ensure you use the link in the latest email received

Was this answer useful?

YesNo

For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc