Most Frequently Asked Questions
- If I buy something as a Christmas present, what is your refund policy?
- What is the returns, exchange and refunds policy?
- Which stores can I place or collect an order in?
- How do I contact you?
- How can I return items?
- How do I register for My Account?
- What can and can’t I collect in store?
- Can I get free home delivery?
- How do I find out the opening times, addresses and facilities for M&S stores in the UK?
- Where is my order?
- What time can I collect my order in store and what do I need to bring?
- Why won’t my promotion code work?
- When is the next Dine In, Sale, per una sale or furniture sale?
- What countries do you deliver to internationally?
- Free delivery to Australia, New Zealand, Canada & USA
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