Most Frequently Asked Questions
- How can I return items?
- Can my sparks be added at a later stage?
- How do I activate my Sparks card?
- What is the returns, exchange and refunds policy?
- How do I check my Sparks balance?
- Which stores can I place or collect an order in?
- Can I get free home delivery?
- How do I find out the opening times, addresses and facilities for M&S stores in the UK?
- How do I use my Sparks offers?
- What are the website's terms and conditions?
- How do I contact you?
- What can and can’t I collect in store?
- How do I join Sparks?
- What time can I collect my order in store and what do I need to bring?
- Why won’t my promotion code work?
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