Most Frequently Asked Questions
- Why wasn't my product review posted?
- I received a ratings and reviews email but not all the items I have bought are included. I would like to review all of them, what do I do?
- I would like to unsubscribe from ratings and reviews post purchase emails - how can I do this?
- What guidelines should I follow to create my pen name?
- Are you closing the Outlet stores?
- Where can I find health and nutrition tools?
- Where can I watch videos?
- Where can I find wine features?
- Where can I find recipes?
- Checking Out
- Is there a new M&S app?
- Why can’t I change an order I placed recently?
- Is my order guaranteed or could it be cancelled after I place my order?
- How to add a gift message
- Ratings and reviews – will I be able to use my old username?
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