Most Frequently Asked Questions
- Why can’t I see order details in my account?
- What happened to my wish list?
- Where are my saved items?
- Why have products in my basket disappeared?
- How do I reset my password?
- Ratings and reviews – will I be able to use my old username?
- How to add a gift message
- Why can’t I change an order I placed recently?
- Is my order guaranteed or could it be cancelled after I place my order?
- Checking Out
- Is there a new M&S app?
- How do I add products to my saved items?
- What is the maximum number of items I can put in my basket?
- Why can’t I split delivery across more than one address?
- Why did M&S.com update its website?
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