Ordering: frequently asked questions
- Why do I need an M&S.com account?
- Why is free delivery not showing when I place an order for nominated day delivery?
- Why do I have to pay in advance for an order to collect in store?
- How do I place an order?
- Can I get my order gift wrapped?
- I'm buying a product as a gift, how can I remove the price from the parcel summary document?
- Can I find out when a furniture item will be back in stock?
- How do I know what size to buy my child?
- What products are available for international delivery?
- Why has my order been cancelled?
- I want to change my order, but the website won't let me.
- How can I place an order online to be delivered to a store?
- How do I search for a product?
- Which stores can order items for international delivery?
- How do I cancel a furniture order placed in store?
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