Most Frequently Asked Questions
- Can I cancel my order?
- Can I return underwear or lingerie purchased online or in store
- What is the difference between a gift card, an e-gift card and a gift voucher?
- I have exceeded the 35 day limit for a full refund - what can I do?
- How long do I have to return an item?
- How do I collect sparks?
- What countries do you deliver to internationally?
- How do I use my gift card/e-gift card online?
- How do I use my Sparks bonus offers?
- How do I register for My Account?
- How do I use my staff discount online?
- I have lost my parcel summary document, can I still return an item?
- How do I update my personal details/ change my preferences on my Sparks card?
- How much does delivery cost and how long does it take?
- Can I get my food order delivered to my home?
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