Most Frequently Asked Questions
- How many Sparks offers will I get and how often can I use them?
- How do I change my nominated day delivery date?
- Free delivery to Australia, New Zealand, Canada & USA
- Can I cancel my order?
- I have exceeded the 35 day limit for a full refund - what can I do?
- Can I return underwear or lingerie purchased online or in store
- How do I use my staff discount online?
- How long do I have to return an item?
- How do I use my gift card/e-gift card online?
- How do I collect sparks?
- How do I use my Sparks bonus offers?
- How can I find the latest deals and offers?
- What is the difference between a gift card, an e-gift card and a gift voucher?
- Can I redeem my Reward Vouchers online?
- How do I register for My Account?
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