Most Frequently Asked Questions
- I live in France, does this mean I can order from the UK site now?
- Why can’t I split delivery across more than one address?
- Why is my refund different to the amount or way I paid?
- Returning Furniture (except delivery only furniture)
- Who gets refunded if I return a gift?
- Which stores can I return items to?
- Can I return my store order direct through the post?
- Can I return underwear or lingerie purchased online or in store
- What will happen if I return an item purchased with my gift card?
- Which products are excluded from the refunds policy?
- How can I return items?
- Returning Non-M&S branded toys (including Star Wars BB-8™ App-Enabled Droid™)
- What is the returns policy for kitchen electrical goods?
- Extended Christmas returns policy
- How long will it take to get a refund for an order placed online?
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