Most Frequently Asked Questions
- I have lost my parcel summary document, can I still return an item?
- Can I get my food order delivered to my home?
- I have lost my receipt, can I still get a refund?
- How can I change my account details, including name, email and phone number?
- How much does delivery cost and how long does it take?
- How do I return my items via post?
- What is a "goodwill" refund policy?
- How do I return my items using CollectPlus?
- How do I update my personal details/ change my preferences on my Sparks card?
- Which stores do bra fittings and how can I book?
- Which stores can I return items to?
- Can I check which stores have the item I'm looking for?
- Returning clothing & homeware (including delivery only furniture)
- What is standard UK delivery?
- Can I activate my Sparks offers in store?
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