Most Frequently Asked Questions
- I have lost my receipt, can I still get a refund?
- How can I find the latest deals and offers?
- Can I redeem my Reward Vouchers online?
- Which stores do bra fittings and how can I book?
- How do I return my items via post?
- What is a "goodwill" refund policy?
- How can I change my account details, including name, email and phone number?
- How do I return my items using CollectPlus?
- Returning clothing & homeware (including delivery only furniture)
- Can I sign up for Sparks using my marksandspencer.com account details?
- What is standard UK delivery?
- How long do I have to pick up my order in store?
- Can I check which stores have the item I'm looking for?
- Which stores can I return items to?
- What can I buy with my gift card/e-gift card?
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