Most Frequently Asked Questions
- Can I check which stores have the item I'm looking for?
- I have lost my parcel summary document, can I still return an item?
- How do I find my nearest M&S Outlet store?
- How do I collect sparks?
- Do Sparks have a cash value?
- How much does delivery cost and how long does it take?
- How can I change my account details, including name, email and phone number?
- What is a "goodwill" refund policy?
- How do I update my personal details/change my preferences on my Sparks card?
- How do I return my items via post?
- What will happen to my sparks balance when I reach my anniversary?
- Which stores can I return items to?
- What are my cancellation rights under the Consumer Rights Directive (previously the Distance Selling Regulations)?
- How do I return my items using CollectPlus?
- What can I buy with my gift card/e-gift card?
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