Your Orders and Personal Details: frequently asked questions
- Where is my order?
- How do I change my named day delivery date?
- Can I change my delivery address?
- Can I cancel my order?
- Can I change or amend the delivery method of my order? (E.g. change from home delivery to store delivery or amend the delivery date of named day delivery)
- Can I amend my order? (E.g. change the quantity, size or colour)
- Can I change my payment details?
- Can I change my billing address?
- How can I check my gift card balance?
- How do I register for My Account?
- How can I change my account details?
- How do I know if I've successfully completed my order online?
- Can I update my account details, including name, email and phone number?
- When will my furniture delivery slot be confirmed?
- Where can I find the gift message with my order?
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