Your Account and Orders: frequently asked questions
- I need help resetting my marksandspencer.com online account password. How do I do this?
- An item is in my bag, is it reserved?
- Why can’t I see order details in my account?
- Where are my saved items?
- How do I reset my password?
- Why have products in my basket disappeared?
- What happened to my wish list?
- How to add a gift message
- Is my order guaranteed or could it be cancelled after I place my order?
- Why can’t I change an order I placed recently?
- How do I view, edit or cancel my Wine Club subscription?
- I am in the Wine Club. Can I change my wine preference from season to season?
- What happens if my gift card is lost, stolen or damaged?
- I've been asked to re-enter my full card details. Why can't I just change the expiry date?
- What will happen if I cancel my order before delivery and I've paid using a gift card?
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