Your Account and Orders: frequently asked questions
- Where is my order?
- How can I check my gift card/e-gift card balance?
- How do I change my nominated day delivery date?
- Can I cancel my order?
- How can I change my account details, including name, email and phone number?
- What are my cancellation rights under the Consumer Rights Directive (previously the Distance Selling Regulations)?
- How do I register for My Account?
- Can I change or amend the delivery method of my order?
- Can I change my delivery address?
- How can I add a credit or debit card?
- How do I close my account?
- Where are my saved items?
- I placed an order as a guest, how do I track it?
- Which couriers do you use and how can I track my delivery?
- What are "Phishing" (spoof) emails and what should I do if I receive one?
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