My Account: frequently asked questions
- I need help resetting my marksandspencer.com online account password. How do I do this?
- What happened to my wish list?
- Where are my saved items?
- An item is in my bag, is it reserved?
- Why have products in my basket disappeared?
- Why can’t I see order details in my account?
- How do I reset my password?
- What happens if my gift card is lost, stolen or damaged?
- I've been asked to re-enter my full card details. Why can't I just change the expiry date?
- How can I check my gift card/e-gift card balance?
- How do I register for My Account?
- What are "Phishing" (spoof) emails and what should I do if I receive one?
- How can I add a credit or debit card?
- How can I change my account details?
- Are my credit or debit card details saved?
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