My Account: frequently asked questions
- How can I check my gift card/e-gift card balance?
- How can I change my account details, including name, email and phone number?
- How do I register for My Account?
- How can I add a credit or debit card?
- How do I close my account?
- Where are my saved items?
- What are "Phishing" (spoof) emails and what should I do if I receive one?
- What happens if my gift card is lost, stolen or damaged?
- How do I reset my password?
- How do I change my billing address?
- What happens if I forget my password?
- Why can’t I see order details in my account?
- What are the benefits of creating a marksandspencer.com account?
- Why have products in my basket disappeared?
- An item is in my bag, is it reserved?
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