I haven't received a receipt for my online or phone order.

Your parcel summary document, which is enclosed in your delivery, is your receipt. If you haven't received a receipt for a furniture order, please phone our furniture customer service team (you'll find the telephone number on our contact us page) and we can send you one.

You can still collect your order in store without your order confirmation. Please ensure you are able to provide the below details to collect any order:

  • the order number
  • your name
  • your address
  • your email address
  • your phone number

This also applies if someone else is picking up the order on your behalf.

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