If you're searching for a specific product, please go to www.marksandspencer.com and use the search bar at the top of the page.

Where is my order?

You can track your order using the button at the bottom of this page.

Standard delivery

We’ll send you an email when your order is on its way. You should expect to receive your items within five days of ordering.

Next day or nominated day delivery

Your delivery date will be on your order confirmation email.

Store collection

We’ll send you an email when your order is ready to collect. We always aim to deliver on the date you have selected and will offer you next day delivery where available. If there are any delays, we will notify you by email. To find out more about collecting your order in store, click here.

Ordered flowers?

Flowers will be delivered between 7am and 7pm on your nominated delivery day.


CollectPlus will send an email & SMS notification when your order is ready to collect. If you have any questions about your delivery, you can track the status of your order in My Account, or directly on the courier website. You can find the tracking reference listed against your order in My Account.

Was this answer useful?


For further information see terms and conditions on marksandspencer.com. © 2018 Marks and Spencer plc