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Why is Lunch to you closing and what is Food to Order?

We’re focussing on our Food to Order service. Food to Order is our delicious food range designed to make entertaining easy and is available to order online and in store. Our Food to Order range is much larger than our Lunch to you offering so you will have access to more new and exciting products. Food to Order is only available to collect at your local M&S and you can collect your Food to Order from 9am at your available store on your chosen date. You can browse our range of Food to Order here > http://www.marksandspencer.com/c/food-to-order/office-lunches

When are we closing Lunch to you?
The last date you will be able to get a Lunch to you order delivered to your office is Friday 29th June 2018. The last date you can place an order is up until 4pm on Wednesday 27th June. After 4pm on Wednesday 27th June, you will no longer be able to place an order using this service.

What will happen to any existing orders I have placed?
All existing orders with a delivery date up until and including the 29th June 2018 will be delivered as usual. For any deliveries due after the 29th June, we are sorry, but we won’t be able to fulfil these orders. Our customer service team will issue you a full refund and be in touch to confirm that your order won’t be delivered. For any queries on existing orders, please call 0333 014 8333.

Will I still be able to order office lunches?
It is still possible to order office lunches through our Food to Order service where you can buy sandwiches, wraps and fruit platters. Please note, you will have to collect your lunch order from your nearest M&S store as we will no longer be delivering to your office directly. You can browse our range of Food to Order here > http://www.marksandspencer.com/c/food-to-order/office-lunches

How far in advance do I need to place my Food to Order lunch order?
Each product will state how much time we need to prepare your order. Most of our selection of sandwiches, wraps and fruit will require you to order 2 days in advance of the collection date. Other food products can take a big longer. For example, if you wanted to treat yourself to one of our delicious freshly baked cakes, this could take up to 7 days to prepare.

Where can I collect my Food to Order from?
You can collect it from any M&S store local to you > https://www.marksandspencer.com/webapp/wcs/stores/servlet/MSResStoreFinderGlobalBaseCmd?

If you have any other questions or concerns around the closure of Lunch to you, please call 0333 014 8333
If you have any questions regarding our Food to Order service, please call 0333 014 8222

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