What happens if my gift card is lost, stolen or damaged?
Please treat your gift card with care. We won’t accept liability for lost, stolen or damaged cards.
Please also note, if you require a refund for an item purchased on a gift card, you will need the gift card present as the money will go back on to it. So please do not destroy your empty gift card until you are 100% happy with your purchase.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc